After placing an order, you reserve the right to request a cancelation any time until the order is shipped. Orders cannot be cancelled once the shipping notification as been sent.

Once the order has been cancelled, the funds will be released to you, but may take 5-7 days for the funds to appear in your account, depending on the bank or payment type. Please request a cancelation by contacting us at orders@chibigreen.com

Refunds are accepted when items have been sent/returned back to us. (due to fraudulent activity we've had in the past)

Once the item is received we will refund you for the items once they have been quality checked. We will not refund you if the item appears damaged in any way.

contact us at orders@chibigreen.com if any item is defective or if you received the wrong item, so that we can evaluate the situation and make it right (typically, if the error is on our part, we will resend the item--if it is still in stock--at no cost to you, or provide a full refund). Please provide your order number and images of the damaged items.

However, please read more below about our policies for damaged/lost goods, as this policy does not apply to those.

Please note that these policies do not apply after 30 days past the date the packaged is received by the seller. If the item is broken after this time, no replacements, refunds, etc. will be offered.

By placing an order on this site, you agree to double checking your address on your receipt after payment as this is where the items will be sent. If you need to make a change, please reply to the order email or email at orders@chibigreen.com before the items have been sent.

For packages marked "delivered" but nowhere in sight please take an extra look around your home, ask your next door neighbour, and double check with others who live in your household as you wait these extra few days.

If the package still does show up after marked delivered, contact your local post office as they are the best equipped to help you.

Refunds/exchanges/reshipments will not be given for packages marked as delivered with a shipping label that matches the original shipping receipt.

For lost packages not marked delivered or are stuck "in transit," we in general do not offer refunds or replacements because 99.9% of the time they eventually show up or get returned to me, but if your order does not show up after 1 month (UK orders) or 3 months (international orders), please contact us at orders@chibigreen.com and we will try to look into it (unfortunately no promises!). Refunds are not given for international packages unclaimed at customs.

If packages return to me, I will offer 1) the opportunity to ship the items to you again if you repay for the shipping fees or 2) you can receive a refund of the order total minus original shipping fees/taxes.

What if my order's packaging arrived damaged?

We unfortunately cannot control how the package is treated once it leaves our hands. Because of this, we cannot offer full refunds or full exchanges for items damaged due to post office/travel errors.

There are times when items are marked "Pre-order" meaning that the items are NOT currently in hand. In the description of the items, you will find the estimated timeline for these items on when these items might ship to you. By purchasing the item, you are agreeing to these terms.

You will pay for the items upfront, but at any point before the pre-orders are shipped, you can send a request to orders@chibigreen.com and have your order cancelled and fully refunded. Additionally, if you need to change your address, no problem! Please send an email to the above address, and we can change it before the item is shipped.

Chargebacks have the potential to harm small businesses and cost both the seller and buyer time. Please ensure that you have read through all of these policies before placing an order to familiarise yourself with this site's procedures.

If there is a problem with your order, please contact us at orders@chibigreen.com and we will help in whatever way we can. If a chargeback is issued against this site, we will consider it evidence of the buyer's fraud-like behaviour. We will show evidence (such as time stamp of the buyer's agreement to terms) to get the chargeback disputed. Thank you so much for your understanding in this matter.

Information collected on this site is to be used for the sole purpose of fulfilling orders and will not be used by the owner of this site for any other purpose. 

Credit card information is always encrypted during transfer over networks, and the owner of this site is only able to see the last 4 digits of any card or payment method for identification purposes.

shipping policies & information

PROCESSING TIMES

ESTIMATED SHIPPING TIMES

INTERNATIONAL (OUTSIDE USA) PURCHASES

SUSTAINABLE SHIPPING

In an attempt to be more eco-friendly, I may reuse clean packaging from parcels I have received. If you do not want reused packaging, please mention as a comment to accompany your order. For more information on how to recycle/dispose of packaging material, please see this page.

thank you for agreeing to these terms!

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By agreeing to these Terms, you represent that you are at least the age of majority in your country and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) when using this site. You must not transmit any viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, scammers, resellers, AI users, or distributors.